NERC To Speed Up Electricity Customer Complaints Resolution In Kaduna
The Nigerian Electricity Regulatory Commission (NERC) is intensifying efforts to resolve electricity complaints in Kaduna State, announcing plans for a town hall meeting to directly engage residents and address their concerns. This initiative is part of NERC’s ongoing efforts to ensure efficient customer service and quick resolution of issues within the electricity sector.
In a post on its official X (formerly Twitter) handle, NERC confirmed that it had held a roadshow to promote the event, which will include a three-day on-the-spot customer complaints resolution forum in Kaduna, the state capital. The forum is designed to provide immediate attention to customer issues such as metering discrepancies and billing concerns.
“Residents are encouraged to bring their complaints to facilitate prompt resolutions during the three-day event, which underscores NERC’s commitment to enhancing customer satisfaction in the electricity sector,” NERC stated.
The roadshow, held on Wednesday, was a collaboration between NERC, the National Orientation Agency (NOA), and Kaduna Electric. The event raised awareness among residents, emphasizing the importance of attending the town hall meeting, which will take place on Thursday, December 12. The customer complaint resolution session will run from Thursday through Saturday, December 14.
NERC officials, along with a dedicated customer service team from Kaduna Electric, will be on hand to directly address electricity supply service complaints and ensure immediate resolutions. The roadshow also included visits to major locations in Barnawa and other parts of Kaduna. During these visits, the NOA team conducted awareness campaigns in both English and Hausa to encourage participation in the upcoming town hall meeting.
Following the roadshow, NERC and Kaduna Electric officials also participated in a live radio program on Liberty Radio Kaduna. The program provided a platform for residents to ask questions and receive real-time responses during a phone-in session.
This initiative is part of NERC’s broader effort to improve customer experience, build trust in the electricity sector, and enhance service delivery across Nigeria.
